Updated May 07, 2018 09:06:57 The Australian Competition and Consumer Commission has confirmed to the ABC that Broadband Optus has failed to provide the same speed tests as other providers and that the company is currently investigating the issue.
The commission said it has “received evidence that the speed tests provided by the Broadband operator have not met the performance standards required by law”.
In its statement, Broadband Australia said it was “notifying customers that their speed test results may not be up to date”.
It said that “broadband speeds will be tested and corrected if required to ensure the service meets their requirements”.
The Australian Bureau of Statistics said its own data showed Broadband had “improved its performance over the last few years”.
It also said “in the absence of further testing, we cannot provide the information you are seeking”.
It noted that the commission has asked Broadband to provide “clear information about the current speed test process, which includes a speed test plan”.
The ACCC also said it is “monitoring the BroadBand Optus speed test data, which shows that its performance has improved over time”.
In a statement to the ACCC, Broadbands Optus said: “We take our customer service and broadband service very seriously.
Our aim is to provide you with the best service and support possible.
We have implemented several improvements to our broadband service to make sure we can deliver the best speeds possible for our customers.
We are working closely with the ACCCA to resolve this issue.”
The ACCCA said it had received the Broadbands speed test records.
Broadband said it would work with the regulator “to ensure we can continue to provide high-quality service”.
The regulator said it will “continue to monitor the BroadBands performance to ensure that the speeds you have experienced are achievable”.
It is understood the ACCCC has been in contact with Broadband.
The ACCCC said it asked the company to provide a “clear statement of what’s happening with BroadBand’s broadband speeds”.
The commission’s chair, Greg Hunt, said the commission was concerned about the issue and the company was “taking steps to ensure this does not happen again”.
“Broadband is not the only broadband provider that has a broadband speed test problem,” he said.
“In the past, there have been a number of other complaints about Broadband’s broadband performance and some customers have contacted the commission to express their concerns.”
Broadband has been under pressure from the ACCA over its speed test failures and other issues, including a complaint that it was not following the right speeds for the ACT.
The regulator has also been scrutinising the company over whether it is meeting its speed requirements.
It is not clear whether the ACCs investigation has been successful in resolving the issue with Broadbands broadband service.
The agency has told Broadbands to provide an “open, honest and complete” account of its broadband service and the data it has collected.
It has also requested that Broadbands provide more detailed information on its broadband speed tests.
“BroadBand is not a standalone company, but it does operate as a wholly owned subsidiary of Broadband,” the ACC said in a statement.
The regulator also told Broadband that it had been told by BroadBand that it needed to improve its speed tests to provide its customers with a “level playing field”. “
It is important to understand that BroadBand has been working with the commission since April 2018 to ensure compliance with the speed requirements of the ACC Act, and to ensure BroadBand complies with all of the laws and regulations in the ACT.”
The regulator also told Broadband that it had been told by BroadBand that it needed to improve its speed tests to provide its customers with a “level playing field”.
The new ACCC report was published online yesterday and was published in a series of emails sent to Broadband by the regulator.
BroadBand told the regulator that the issue was “complex and involves numerous issues” and that it would not be able to provide details on the speed test performance until it had reviewed the data.
The inquiry into the issue is currently ongoing.